Customers with a credit balance may request a refund. Credit balances are usually generated due to:
- Cancellation of services before the installation has commenced.
A refund will be processed provided the Customer does not have any other outstanding balances with or have any rental or other equipment belonging to the Company or its affiliates. Refunds will be issued by cheques in the name of the account holder. Requests for Refunds submitted by close of Business on a Tuesday will be ready for collection at the Information Desk in the Customer Care Building on Friday after 4 p.m.