Cable Bahamas has customer support for two different areas of our operation, Cable television and CoralWave high-speed Internet.

For Cable Television services please contact our customer support at 242-356-2200 in New Providence, 242-350-8800 in Grand Bahama or toll free in the Family Islands at 1(242)300-2200. We can also be contacted by e-mail at info@cablebahamas.com

24 hour customer support for Internet services can be reached at 242-356-8900 in New Providence or toll free throughout Grand Bahama and the Family Islands at 1(242)300-8900 and by email at info@cablebahamas.com

Subscribers that are disconnected for non-payment more than three times pose a higher risk of leaving an unpaid balance on their account if they choose not to renew their service. Currently, the average balance left owing on the account of a disconnected subscriber is over $60 even after the security deposit is applied to their account.

When you press select and enter at anytime during a movie on the PPV Channels your bill is automatically charged. You should protect this feature and avoid unwanted purchases by putting on a PPV password to lock out unauthorized purchases.

With your cable service, you pay for your current billing period at the beginning of that period. It’s just like when you pay rent or magazine subscriptions in advance.

Equipment charges, if applicable, and any monies due after you disconnect will be put on a regular bill and sent via mail for you to pay by check, cash, or credit card.

A partial month service is a service charge or credit for a period of time less than one month. For example: If your regular billing cycle is from the 1st to the 30th of the month, and you change your service on the 15th of the month, you will see a partial month service charge from the 15th to the 30th.

Your cable bill is due on the 20th of each month. This date is listed on your cable bill each month. Be sure your payment reaches us by the due date at any of our convenient PayStations.

A late charge may be incurred if your payment is not received by the end of the grace period, which is typically ten days after your due date, or the end of the month.

The vast majority of Cable Bahamas' customers pay their accounts on time every month. The extra costs incurred by Cable Bahamas due to late payments (interest expense, uncollectable accounts, NSF cheques, accounting staff) should not be paid by our customers in good standing. The $5 late fee is intended to relieve these costs, which only affect the subscribers that are late in paying their bill, and to encourage subscribers to pay on time.

If a payment is received after we process your next months bill it may not show on your current statement, but will appear on the following month’s statement.

PayStations
For true convenience, you can pay your cable bill at our PayStations. The primary PayStations can be found at all branches of Royal Bank, Scotiabank, Workers Bank, British American Bank, Bank of the Bahamas and First Caribbean Bank. You don’t even need an account with them - just bring your cable bill. Tired of standing in line? To make it easier, we offer several other ways to pay.

Pre-authorised Chequing
You can have your cable bill automatically deducted from your bank account if you bank at Royal Bank of Canada, Scotiabank or First Caribbean Bank . You will still receive a monthly statement of your cable account by mail.

By Phone
You can now pay using FinCo's new BANKLine service.

By Mail
For your convenience we accept personal cheques, postal money orders and bank drafts. A postage paid return envelope is included with your bill.

On Line
You can now pay using Royal Bank, First Caribbean Bank, Scotia Bank and British American Bank online services.

By Cheque Drop
A drop box is located outside the Cable Bahamas office. The box is for cheques only, no cash please.

Pre-Authorized Chequing (PAC) is a safe and convenient way to pay your Cable Bahamas bill. With Pre-Authorized Chequing (PAC) payment, you instruct Cable Bahamas to direct your bank to deduct the amount of your Cable bill automatically and remit to Cable Bahamas Ltd. Should you choose to use this service, you will continue to receive monthly statements with a Pre-Authorized Chequing (PAC) payment message appearing at bottom of the statement. In addition, an itemized list of automatic payments will appear on your bank statement, which can be used as your proof of payment.

With your written authorization, we set up an automatic payment transfer with your bank. This transfer of funds can only take place with your written authorization.

Pre-Authorised Chequing (PAC) Payment may actually be less risky than check payments. Since your payments can't be lost, stolen, or destroyed, there is a very high rate of accuracy. In the event that you do suspect a mistake has been made, you may call the Customer Care Department at Cable Bahamas Ltd. to have it corrected.

Your automatic payment is usually made within the first seven (7) business days of each month, so you can deduct it from your bank account record at that time.

Pre-authorised cheque payments are sent to the bank by Cable Bahamas, no later than the 2nd working day after the month ends. All payments should be deducted from bank accounts no later than the 8th of each month.

An itemized list of automatic payments will appear on your bank statement. This can be used as your proof of payment.

You can cancel your authorisation for Pre-Authorised Chequing Payment at any time by notifying Cable Bahamas Ltd in writing.

You will continue to receive the same monthly statement as non-PAC Payment customers.

You can contact our Credit & Collections or Customer Care Departments in order to sign up for this service which becomes active on the next billing cycle.