Cable TV services restored after service issue

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REV provides free weekend of premium services to cable TV customers

Cable Bahamas is pleased to announce that late this afternoon Wednesday, March 22nd, 97% of the REVTV video services were restored across the entire Cable Bahamas national network. Technical teams continue to work to restore the remaining video channels.

We realise how important our TV services are to our subscribers and apologise to you for this unforeseen disruption. In appreciation of your patience and understanding, all REVTV services will be made available to all subscribers on all set-top boxes this weekend beginning Friday, March 24th starting at 6:00 p.m. to Monday, March 27th, at 6:00 a.m.
 
As previously reported, at 10:00 a.m. Tuesday March 21st, Cable Bahamas experienced service issues on its video network. This resulted in multiple channels across New Providence, Abaco, Grand Bahama and Eleuthera experiencing intermittent service outages. Technical teams immediately launched response protocols and began investigations. Multiple vendors were engaged to assist Cable Bahamas’ engineers in troubleshooting the issue. Due to the malfunction of a major piece of equipment repairs took longer than anticipated.
 
Early Wednesday morning, March 22nd, the technical teams were able to begin stabilisation of the network. During this period, the system restoration suffered a setback and Cable Bahamas technical teams and vendors continued to work through the issues to stabilise all TV services.
 
Cable Bahamas regrets the impact this issue has had on its valuable subscribers and will continue to monitor the network for any anomalies.

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