At 8:30 p.m. Tuesday, September 2, Cable Bahamas identified an interruption of services in the southwestern portion of New Providence. The outage impacted cable TV, telephone and Internet services for 598 subscribers in several communities, including South Ocean Estates, Mount Pleasant, Serenity, Lyford Cay and Templeton.
Cable Bahamas crews were immediately dispatched to the area to determine the cause of the interruption. After an extensive investigation that involved technicians in the field and at the headend facility on Robinson Road, the teams identified a lightning strike that had created a small hole in the ground, which damaged an underground fibre optic cable. The lightning strike cracked the protective conduit and burnt the fibre optic cable.
Repair work commenced shortly after midnight, with Cable Bahamas crews working through the inclement weather to prepare the damaged cable for repair.
Customer impacted by the outage began to see their services restored starting at 12 noon Wednesday, with full restoration completed for all affected subscribers by 2:00 p.m.
Cable Bahamas thanked its subscribers for their patience during this time.