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At 10:00 a.m. Tuesday March 21st, Cable Bahamas experienced service issues on its video network. This resulted in multiple channels across New Providence, Abaco, Grand Bahama and Eleuthera experiencing intermittent service outages. Technical teams immediately launched response protocols and began investigations. Multiple vendors were engaged to assist Cable Bahamas’ engineers in troubleshooting the issue. Due to the malfunction of a major piece of equipment repairs have taken longer than anticipated.
Early Wednesday morning, March 22nd, the technical teams were able to begin stabilisation of the network. During this period, the system restoration suffered a setback and at this time Cable Bahamas technical teams and vendors are continuing to work through the issues as we move towards stabilising all TV services.
Cable Bahamas apologises for the inconvenience and frustration our subscribers are experiencing at this time and we assure you that every effort is being made to fully restore all services as quickly as possible.
Additional updates will be provided as soon as new information is available.