NewCo recruiting staff for support centre on Grand Bahama, moving to meet October soft launch

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First calls already placed on its mobile network

NewCo2015 Limited (NewCo) announced Monday that it is actively recruiting to staff up its national call centre, which will be located on Grand Bahama. NewCo’s call centre will create more than 30 new jobs in the organisation, adding to the 51 already active positions. 

NewCo CEO Damian Blackburn and Human Resources Director Patrice Thompson were on Grand Bahama this week to announce the new call centre recruitment efforts that are targeting qualified candidates on that island. 

“Customer Care is at the core of our business,” Mrs Thompson said. “Our business model is customer oriented and our commitment is to surpass customer expectations. 

“Over the next two days, the NewCo2015 Human Resources team will be engaging in a recruitment exercise to identify and select the Customer Care Team. This team will have the responsibility for our national Customer Service Center,” she explained.

Mr Blackburn also announced that test calls have already been placed from NewCo’s mobile phone network to both BTC and Cable Bahamas numbers.

“These two firsts are both critical and necessary achievements in laying the foundation for the launch of our mobile services,” Mr Blackburn stated. “Our technical teams have been hard at work to deliver a world class, Bahamas-wide system, using cutting edge technology which will offer next generation innovative products and services to all Bahamians.”

Mr Blackburn also revealed that in record time, 46 towers cell sites have been constructed on New Providence and 22 cell sites have been completed on Grand Bahama in the first phase of tower construction. That brings the total number of constructed cell sites to 68, with 49 of those already active. This infrastructure, Mr Blackburn stated, is part of the company national network that will cover The Bahamas when completed.

“We are also pleased to announce that our back-up system was installed in Freeport and is ready for testing,” Mr Blackburn said. The NewCo CEO said that this redundancy is part of the company’s core network stability and “unwavering commitment to a new standard of reliability”.

Speaking about the recruitment process, Mrs Thompson said, “Candidates for interviews have been scheduled after an initial shortlisting process, and we are confident that we will find the best Bahamian talent here on Grand Bahama.” The main review and selection effort will be carried out this week as the company narrows down the primary candidates for its new call centre.

Mrs Thompson also stated that the company has partnered with The National Training Agency, which assisted in two recruitment drives to fill positions in its retail operations.

Mr Blackburn thanked The National Training Agency, The Grand Bahama Port Authority, and The Grand Bahama Development Company for playing vital roles in the company’s fast-tracked effort to initiate services.

Partnerships with utility companies and government agencies will help us to continue to execute on our aggressive plan throughout The Bahamas,” Mr Blackburn said.

He also thanked Minister for Grand Bahama the Honourable Dr Michael Darville for his support and participation in the press conference to announce the new employment opportunities on Grand Bahama.

Minister Darville welcomed the announcement of new job opportunities for Grand Bahama and shared high hopes for the launch of company’s mobile network.

“I am certain that Mr Blackburn and his team will articulate the way forward for NewCo as well as the economic impact this company will have on the island of Grand Bahama,” Minister Darville said. “I am so pleased that you have brought good news with employment for the island of Grand Bahama and I’m sure that the people of Grand Bahama will appreciate the fact that your customer-based service will be located on Grand Bahama, which is a clear indication of your commitment to the people of this island.”

The mobile service company is on track to deliver phase one of its plan by October 1.

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