REV, the nation’s leading communications provider, was recently named the Mall at Marathon’s Merchant of the Year for 2016. Selected by the mall’s Marketing Advisory Committee (MAC), REV was chosen among dozens of retailers as the ‘best of the best’ in overall store presentation and customer service.
In late 2014, REV gave its flagship store a major upgrade. Located in the Mall at Marathon’s food court wing, the newly-designed space boasts a sleek storefront, state-of-the-art technology and friendly, knowledgeable REV agents. The company rebranded the store as its REV Customer Experience Centre and has since committed to delivering an in-store experience that combines quality service with technology and style.
The Mall at Marathon’s Merchant of the Year Award is chosen based on outstanding marketing efforts, store presentation, customer experience and community participation. The voting party, MAC, comprises several of the mall’s very own marketing representatives and shop owners.
“Each year, the Mall at Marathon Marketing Advisory Committee chooses amongst its peers a retailer that exemplifies the best of the best in progressive retailing and customer service excellence,” Mall General Manager Robert Stevenson said. “It is a great pleasure and honour to have the opportunity to recognise and congratulate the folks at REV on their outstanding achievement.”
REV Chief Operations Officer John Gomez said management and staff were pleased to receive the news. “One of our primary objectives is to create a fulfilling customer experience and I think we’ve been able to do just that,” Mr Gomez said. “When people come in they’re able to find the relevant stations and get the answers that they need quickly. I’ve got to say kudos to our staff who work in the mall store. I’m proud of them and think this award will push us to raise the bar even higher as we go forward.”
Mr Gomez added that customers could expect the company to roll out a number of initiatives aimed at enhancing their overall experience with the REV brand, whether in-store, via the web or over the phone.
As part of this customer-centric initiative, REV has made it possible for customers to make in-store appointments via the company web site. Through this process, customers can quickly and easily set up a consultation with a REV agent without waiting in line at the store.
In addition, REV has launched a ‘shop-while-you-wait’ feature at its mall location that allows customers waiting to see a REV agent to opt-in for a text message when a service representative is available to assist them.
Frequent visitors to the Mall at Marathon location can also capitalise on the ‘Happy or Not’ terminal near the store’s exit, which allows them to quickly and conveniently describe their in-store experience.
Mr Gomez explained that these upgrades are just a few of the ways REV is working to enhance customer fulfillment. The company’s COO extended gratitude to customers for their loyalty through the years, noting that REV will continue doing its part to meet consumer demands.
In addition to receiving the Mall at Marathon’s Merchant of the Year award, REV was recently named the fastest Internet service provider in The Bahamas by Ookla, the operator of Speedtest.net, which is globally-recognised as industry standard for fast, convenient and accurate testing.